How can we help?
Answers to the questions people ask most, in plain words. If you would rather talk to a person, we reply within one working day.
Talk to a person
1 day
Usual reply timeYour account
Healthy
Open requests
0
PPCWay status
All working
Popular this week
Why did my cost per call go up? What happens if my card is declined at Google? Can I pause for a holiday? Why doesn’t Google’s call count match my phone?
Common questions
Why did PPCWay change my bid?
Every change has its reason in Activity. Here is how to read one.
Why don't Google's numbers match my phone?
Consent banners and Google's own counting rules, explained.
How do I pause for a holiday?
One click, and what happens when you switch back on.
Talk to a person
Whenever support opens your account, you get an email saying who and when.
Book a 20 minute call
Walk through your first month with someone who knows Google Ads well. Bring your questions, and we will bring your numbers.
Short guides
- 5 min
Your first week
What to expect before the first calls
- 3 min
Approve-first, explained
What we ask about, and why